Cancellation policy

When you choose Subscribe & Save, you authorize Aveluno to automatically charge your payment method at the price and frequency you selected at checkout (every 1, 3 or 6 months), until you cancel. Shipping on subscription orders is free.

How to cancel, pause or change your subscription

• Log in to your account (click "Manage Subscription" in the menu) and select "Manage subscriptions". There you can cancel, pause, skip or reschedule a delivery, or change your plan at any time.
• You can also email us at support@tryaveluno.com and we will cancel it for you.

Timing

• There is no minimum commitment. You can cancel at any time.
• To avoid being charged for the next order, cancel before your next billing date. The billing date is shown in your account and in your reminder email.
• Orders that have already been charged and shipped cannot be cancelled, but they are covered by our refund policy where applicable.
• When you cancel, no further charges will be made. Any discount tied to the subscription ends with the subscription.

Price changes

If the price of your subscription changes, we will notify you by email before your next charge. You may cancel before the new price applies.

Failed payments

If a payment fails, we will notify you by email and retry the charge. If the payment cannot be completed, your subscription may be paused or cancelled.

Questions? Contact us at support@tryaveluno.com.